I have bought a Lisa coffee table which was damaged and I did report the fault within a day of delivery. I was advised by the complaints department that I needed to a picture of the damaged area and visit their branch. I have clearly stated that I'm unable to as I work in another city and it will ...
Bought a lounge suite from Russells Midrand to the value of R8000 cash on the 13 Dec 13. Was told delivery will take place on 16 Dec 13, the warehouse than calls to confirm it can't be done on the 16th, it will be the 17th. Come Tuesday the 17th no word on my delivery, I phone Russells Midrand to ...
On Wednesday, the 11th December 2013, I went into Russells Lenasia and purchased a Kitchen Unit set for over R11 000.00. I requested delivery on Friday and they said that they could only do Saturday. I paid a ridiculous amount of money for delivery; only for the manager of the branch to avoid my ...
I bought a 4 plate stove from Russells in Tongaat on the 23 November 2013. The delivery was suppose to go to Pietermaritzburg. I started calling my salesman Mr Thami but all he could say was "I will report the matter to the manager and you should expect your delivery by next day". On the ...
Thank u so much Mrs Francis you the best thing that ever happened to Russles I wish all your staff had your dedication towards ur clients I never felt so satisfied with services I hope ur company treats u with same way u treat your customers you are a one in a million person I'm just lost for words ...
Its so good to know that some sales people are willing to go the extra mile and always give you service with a smile. I have had very good customer service from the ladies at Russels in Overport and have no complaints. Keep up the good work ladies. Thanks for always treating me and my husband with ...