After 3 months no refund on a bad quality sofa and the sofa is still in their possesion so Im stuck with nothing. No response from tebogo at the outlet and no response from darian at head office. These guys dont know what they're doing! Absolutely useless!! Yes rochester im waiting for a reply... ...
This will not be my first complaint on hello peter about Rochester. We have had endless trouble! used furniture delivered, furniture with flaws, chairs with screws missing but now to top it all off our expensive leather lounge suite with recliners has broken and the staples are coming out the seams ...
We bought lounge suite from Atterbury branch 11 Oct 2013. The lounge suite was delivered to Polokwane. We collected the lounge suite on 24 Oct 2013. We reported on 4 Nov and sent photo from the chair that the springs was not intact. 5 Nov Rochester sent as a claim form. We returned the claim form ...
I bought a lounge from Rochester, which is situated opposite east rand mall. The deliver took place yesterday and I'm happy about the excellent job done by Eddy and Mosa, who delivered my lounge. The guys were professional, gave me a call an hour before they arrived, they arrived on time and packed ...
I bought a Donatella lounge suite on 15 Jnauary 2013. I was charged by the shop for a masterguard coating but it was never done. A certificate was issued to me when I started complaining about the stains. A company called The Cleaning Specialist was asked by Masterguard to do the coating about ...
I have recently purchased a Cassidy lounge suite including an extra recliner from Mall@Reds branch. From the onset we experienced a gaggle of incompetent/unprofessional staff from the order to delivery. The sales person is Ms Janie Goodman, and it seems that she tries somewhat to render a service, ...