I ordered a bed from Rochester on the 17th of January and paid for a third of it on that day. I asked that the bed be delivered to my place on the 1st of February. on the 26 of February I completed the payment and the bed plus delivery was fully paid for at R 5495.00. I did not contact them nor was ...
We recently bought a new lounge suite in Witbank. Unfortunately we had a bid of bad luck with the Witbank branch. I contacted Francis from Boksburg which we have met in December searching for the perfect lounge suite. She immediately recognized me and assisted me. Within a day I had my lounge suite ...
I done two deliveries for the Klerksdorp branch of the company and its been 2 months and I still have not received payment. ...
Ordered couches in September 2013, paid the deposit the same day. Supposed delivery of 6 - 8 weeks. Before we were informed that the goods are ready for delivery we've made the final payment. Goods were only delivered on 4 January 2014, one chair damaged and send back immediately. After inspection ...
A request was sent through to Rochester's H/O requesting the collection of some leather chairs for repair. Initially, they were meant to collect them on Wednesday the 29th, which was then postponed to the Thursday, on the Thursday there was a misunderstanding, pushing it to the Friday. On Friday we ...
So annoyed that Rochester a big company as they are would take close to two weeks to process a refund blaming it on their so called head office. Your internal processes are not my concern and this is just evidence of lack of customer care. Totally unacceptable. ...