PLEASE NEVER EVER USE BIDVEST CURRENCY CARD WHEN TRAVELLING INTERNATIONALLY!!! We went online was impressed by Bidvest and thought it would be safe and easy to use seeing that the the call centre is 24/7. Yes the call centre reply to our emails and that's all they can do when it comes to refund our ...
We arrived in Beijing on holiday on the 15th and used Bidvest card for our currency. As arriving at the hotel at 11pm at night we were tired and wanted to rest. They asked for a 5000 yun as dep. that comes to around R8000. So we used the Bidvest card. Went through no problem. The next morning we ...
Received an sms saying that money was withdrawn from Saswitch ATM, but I have my card with me. Balance on internet banking confirms the money disappeared, but Bidvest Call centre agent can't trace the withdrawal transaction on their system. The money is gone but now I have to go to the branch to ...
Our recent honeymoon in Bali was almost ruined by Bidvest Bank. We had a problem where we lost my cards. We tried your international help number but there was no answer and we waited for several minutes. It was around 2am South African time. How could the lines have been busy??? We have mailed you ...
Ion and Chris, you guys rock! Thank you for the outstanding service we received with booking our forex deal! You really did walk the extra mile! ...
The service from Bidvest bak is shocking, On the 26th of April 2010, a call centre consultant named Mbali Mathe, handled my query. During the conversation this lady was very rude and all over with assumption despite attempts to correct her she would not stop. I requested to speak with her Boss ...