We suffered severe flood damage in Randburg a few weeks ago so contacted Outsurance to start the claim process. What started out relatively smooth has developed into a nightmare. That Outsurance TV Ad where you see their staff 'bending over backwards' for you - FORGET IT! The splurb on their ...
Claim registered 04.12.13. Never received feedback, I need to phone Outsurance call centre on a daily basis to request any form of documentation regarding my claim. Everytime I need to talk to a new person, and everytime I need to end the call with ONLY a PROMISE that SOMEONE WILL call me back - ...
I have been a customer of OUTsurance for about 10 years now and I can honestly say that their customer service out performs any other organisation I have dealt with world wide. ...
I have been involved in an accident on 15th of August 2013. Till date I have not yet received my car. I'm trying to get hold of senior management at Outsurance to finalise the matter. Nor reception or the call centre would direct me to a senior manager. Outsurance are simply dragging their feet on ...
I am happy to report that AGAIN Outsurance has impressed me with their incredible service. Our car broke down on Monday (public holiday) evening. I contacted Outsurance through their App and the whole process was quick and painless. Makes me realise that I made the correct decision in moving from ...
I had a blocked drain at my home over the long weekend. Phoned the Help@out call centre. When the guys came out the drain was fixed in less than 30 minutes. Outsurance and the contract companies they use deliver exceptional service. This is not the first time I had to phone Outsurance for help and ...