Was misinformed by the call centre agent which in tern lead to me forfeiting my right to surrender my retirement annuity policy. Because my fund amount then exceeded the threshold for the surrender value. I was then past from manager to supervisor to CRM consultant to complaints assessor. The story ...
I have spoken to buly and she is a very rude agent her service is extremely bad.i am going to take this forward to who ever I will get to.i am still waiting for my claim of which I need to bury my grandma in peace and now this buly of yours just made my days worse. I am waiting for a line manager ...
I have 10 year investment policy with OLD Mutual, during that time I took a loan against the investment. Then at a later stage I increased my premiums so that the pay out wouldn't be affected negatively. The policy was meant to pay out @ the end of March 2013. It didn't pay out & I decided to ...
I recently decided to move my funds from Old Mutual and let a financial adviser invest it for me. Investec contacted you, on behalf of myself, on 29 October to have the funds paid out to them. To date nothing has happened! Why does it take Old Mutual more than 3 weeks to have my fund paid out? Real ...
I posted a complaint about retrenchment claim declined and Im happy to report that the query was sucessfully resolved and my claim will be processed. ...
Old Mutual previously held my portfolio, but due to the bad service received from the Old mutual broker, Old Mutual call centre I switched to Discovery. As an old client of Old Mutual I still require my tax certificate from them. For the past week I have tried to obtain my tax certificate from ...