I have been trying to get through to their customer service department regarding one of my queries, Tracking Number CCC5778215 to find out if they have received my documents and how far they are with processing them. I have spent over R300.00 worth of airtime trying to contact them since Monday, ...
I am not happy - I try to get a hold of someone at Old Mutual in regards with my Max investment, but I am on hold for 20 min. I do not have the time or money to waste like that. When I left a message to call me back, they didn't. Can someone please call me? ...
I have been trying since Monday to contact the Old Mutual Employee Benefits call center. On one of my numerous attempts I stayed on the line for 28 minutes and still no available consultant. ...
Old mutual is telling me that I need to pay for nicote test payment. When i started with this pilocy they were fast to send a nurse to do blood test without paying. Now they are telling me that i need to pay for retest to proove that i am not smoking anymore. I am thinking of replacing it with my ...
What is up with Old Mutual. Their Call center just DO NOT answer any calls on 0860506070. Any email messages are just brushed off with a CCC number or NO response at all. I have called Old Mutual : 2nd July 2013 waited for 19:40 - No Answer 3rd July 2013 waited for 15:35 - No Answer 2nd attempt on ...
We have our Green light policy for many year with Old Mutual. In May we changed our bank. We phoned the call centre and advised them we want to change our debit order banking details. They said they will email us a form to complete. After two we did not receive a form yet. So we phoned again. This ...