I cancelled a contract with Nashua Mobile in January effective in December (date contract expired). I called the call centre today to confirm the cancellation due to devious business practices. The call centre clerk said that their system had rejected the cancellation order! He also informed me to ...
I needed to upgrade my phone recently and I was very impressed with the service from Charles and Nashua Mobile. There are always friendly faces to greet you and they have always resolved my problems very quickly. My new phone was recently at work and of course I needed to get in touch with Charles ...
I applied for my dad's contract to be transferred into my name on Friday 6/12/13. I cannot get an answer out of the Branch as to how long this process takes (I was told 24-48 hours by one person and 2 weeks by another), nor as to the status of the cession. I feel that this is ridiculous as I could ...
Day 14 and STILL waiting for a resolution! 28-Nov reported that phone can't receive MTN calls or sms' via call centre - voicemail from MTN phone states "This number is not on the MTN network". (3rd time this has happened since porting to Vodacom) 30-Nov Went to Sandton City Branch to ...
1) I requested for a change in package via email. No response 2) Resent Email, No response 3) customer care got hold of me - Eventually the move was completed 4) now I find a migration fee of R400 on my invoice, I was not made aware of it 5) I call the call centre and speak to someone who says they ...
I refer to my initial complaint on the 24 November 2013. It has been 2.5 WEEKS and no-one has bothered to even give me a call. I will certainly be taking the business elsewhere going forward... its sad to be a loyal customer for so long and to be treated this way. While Nashua Mobile responds on ...