I sent an email to customer services on the 9th of September 2013 regarding problems that I am having with my iPhone 5. The lock button on top of the phone does not work anymore, the battery drains after an hour or two of use and there are serious issues with the signal / reception on the phone. It ...
I have been a Nashua Mobile client for going on 13 years. Today I needed them to assist me and after speaking to 8 different people no assistance is forthcoming even though I want to upgrade my package and give them MORE money. I cannot believe that in todays ago of customer service an organisation ...
Faziela Woods from Nasua mobile (011 207 8681) called my husband yesterday saying his account is in arrears for 4 months (opened 30 May 2013). I followed up this morning round 08:45 on his behalf and asked if they had a CERTIFIED copy of his ID, payslips & bank statements. She replied yes. I ...
In Sept 2013 I extended the contract on 1 of my 4 phones. After 2 weeks the phone stopped working completely. I took the phone to Sandton City for repairs. I waited patiently for 2 weeks before the phone was finally repaired. I collected the phone from Sandton City on 22 Oct 2013. On starting the ...
I have a anytime 500 contract with Nashua, on the MTN network. MTN gives you free loyalty points which you can convert into free SMS's for use between MTN numbers. I have converted some of these" loyalty points" to free SMS's some three months ago (200 sms's). What happens currently is ...
In short - it took Nashua Mobile 3 months to provide a decent response to an issue that i had with cellular coverage. Head of client retention eventually came back to me with a solution, this entailed a network swap. This included the cancellation of a previous contract and the issuing of a new ...