Often I have heard of the struggles with the hardware of South Africa' biggest pay tv provider, but never had I expected Multichoice to disregard customer patronage to this extent!!! There are theories that whenever you take a faulty decoder in, they in fact do not give you a new one, but rather an ...
I have been phoning (unfortunately no 0800 or 086 numbers) twice, held the line for more than 20 minutes just to be cut off by the call centre agent when transferring me to the mobile connect department. Still sitting with-out connection and my phone bill is running. I emailed them and the response ...
I had to replace a faulty decoder and tried to phone the Commercial Activation department to activate the new one.. After holding on for 1 HOUR I finally realised that there was obviously no-one there to answer the phone. I then tried again a few times without any success. I finally managed to send ...
I bought a pvr decoder on 08/03/2013, so they told me it (the pvr) has a 3 month warranty, my box office nothing worked on the pvr so I called multichoice heidelberg on a thursday they told me they can send somebody out on tuesday but never made it so wednesday I called them and they say they will ...
I BEEN CALLING THE CALL CENTRE TWO TIMES AND ALL TWO TIMES I BEEN WAITING FOR THAN 20 MIN TO GET TO A AGENT TO HELP ME ...
For nearly 2 weeks no DSTV on Demand titles have downloaded to my PVR. I have contacted the call centre 3 times requesting this to be corrected and have been promised that it will be done. Still nothing! But what they did get right is sending me a letter to announce an increase in subscription. ...