This is the 3rd time in 3 months my DSTV has been cancelled!! and suspended. This is due to the inefficient people at the call centre who cannot respond to me queries fast enough as my airtime gets cut off. I also tried to set up a credit card order for you to take out monthly but online does not ...
Is this the only way to get a response from DSTV? I was always happy with the customer service from DSTV, until one month ago. We sent Emails, spoke to agents, and we were told a couple of times that we will be contacted within 24 hours. It has been weeks now, and no response. We sent Emails, and ...
Dear Multichoice, I am please requesting help in sorting out a refund. On 30 April I received a SMS stating due to system fault I will be overbilled. Phoning in I was told will be debited for 749 instead of the normal 695 which was acceptable instead I got debited 2414.72. Also received sms stating ...
When ever I have called this call centre I have wasted at least R40 airtime just holding and listening to all the recorded messages before you can even speak to a consultant this is so annoying and something really needs to be done about it. There should be an option immediately that you can press ...
I arranged for a debit order to pay my monthly fee for DSTV. On the 28th of April they deducted, but my partner made a mistake and went to pay it for me at the store (PEP) since I forgot to tell him that I arranged for a debit order. I paid the amount of R275. Monday 6 May I calle dthe call centre ...
The repeating of Chicago Fire and Arrow is becoming more of a joke, running on the back of the US clearly is not working. As a premium subscriber this is pathetic. Last night one sits down to watch Chicago Fire and low and behold it's a repeat. No one cares that we are seeing this hot on the US ...