I am a DSTV Premium user. For the last three months from February till April, Multichoice has been incorrectly (overcharging) charging me for DSTV mobile. According to your terms (Price Adjustment Letter), "a single DStv Mobile subscription remains free as a value add for our Premium ...
My request on 29/04/2013 was to change from a Premuim to the Family package from 01/05/2013. After numerous e-mail requests from 29/04/2013 and phone calls and a visit to Multichoice you on 08/05/2013 they still don't act on my request. It's inpossible to phone them after 4h00 pm as they have huge ...
This morning I wanted to cancel my Xtraview function becasue I dont use it anymore; this was to save the ridiculous R70 per month you charge for it too; only to be told it would make no difference to my monthly bill as I was now going to "pay foor the privilege of using a PVR decoder" ...
On the 30th of April I paid DSTV electronically, forgetting that we loaded a Debit order on our account. I immediatly phoned them and ask them to reverse the payment. The lady told me that she will stop the debit order as it is only loaded for the 2nd May. I thanked her and believe that the problem ...
Multichoice offered me a deal: pay for 11 months up front and receive 1 month free. I paid and 11 months later I was requested to pay for the 12th month. According to the call centre my up front payment was not allocated correctly. CALL CENTRE IS UNABLE TO ASSIST FURTHER. To date this matter has ...
As promised in my previous complaint, I will log this every time it annoys me: The tv scheduling on our pvr has only two days' information (i.e. tv guide > category > channel > browsing through scheduling more than two days in advance just yields the frustrating "No additional ...