Phoned MNET yesterday as the signal is very bad and not watchable. After 40 minutes on the phone and the customer service rep not being able to assist me, I was told that a technician will be in contact shortly. It is now almost 24 hrs later and I have had no call. So I guess no MNet tonight ...
I logged on DSTV to manage my services, it is stated that u can add or remove decoders, this is! U have to call the call centre, u have punch your id number then they want your cell number and again your id number and your address, what a lot of just to get the operator to assist you, the i told to ...
Three months ago, i cancelled my Xtraview with DSTV and they confirmed. Now they keep on billing me for the last 3 months, and threatens to cut of my DSTV signal. Every month i pay my full HD premium, but they now want payment for 3 months Xtraview that i havent got anymore!! They need to stop ...
About a month ago I struggled with the exact same problem. Have to wait at least 1 hour on the phone to be able to speak to someone in order to fix my problem. What was the referring comment when contacted. Sorry sure we have over a 100 people attending customers calls and this should never happen. ...
Tonight was the cherry on the cake. It was the 5 th time we had to fone the call centre to rent a movie. After waiting for ever only to find out that once again 'technical difficulty' and also that they can not give is the movie over the phone because on a sunday there systems get swiched off at ...
I called in the first time on Monday 22 july to report that i am not receiving on demand/catch up titles. I was on the phone for 30minutes or so. Had to endure a very long troubleshooting process. I was told eventually all is well but must wait 24-48 hrs before i receive all i reported. On friday ...