I called dstv to reconnect my acc as it was disconnected due to late payment, i spoke to Themba and he perfectly assisted within 2 min my tv was back on. He was so efficient and professional. A whole of that will get him to higher mountains. Keep up the great work with all customers as well Themba. ...
For the last 3 months I've had the same problem - paying before or on time and them cutting off my service. I even phoned during the week to confirm payment after receiving a 'letter' on my decoder. They assured me that I was paid up to date and even has a credit. Phoning them is a mission. I held ...
Call centre is useless will be on hold for ages sometimes you wait for 30 minutes on hold its a joke ...
Payment made at 17:10 pm and as per contact centre all payments made at PEP will result in services being connected after an hour. I have waited 3 hours and still no service, which has resulted in missing all favorite shows, tried calling waited on line for 1 hour and still have not spoken to a ...
The new DSTV website is excellent and have some great functionality. BUT there are a few traps and worst of all no one is able to assist! I use the internet EVERYDAY so I regard myself as an above average user. I often use the "activate services" button on the DSTV what is totally ...
We have a Self Service package which I was able to manage by means of switching it on and off when required. However, they have changed the computer system and since have unable to manage the service. I have phoned numerous times with no avail. I have visited the service centre in Somerset West Ref ...