On Monday 2 Sept DSTV suddenly froze on the loading screen. Tuesday and Wednesday it worked OK. Today, Thursday 5 Sept it is again frozen on the loading screen and when I choose a channel all I get is a blank screen. I am paying R695 every month for 31 days of DSTV. This is now the second day that ...
How can you expect commercial customers to wait 72 hours for responses or anything to be actioned on our accounts? We have clients that make use of our facilities and we need service... I cannot believe that in the year 2013 you still get away with people having to wait 72 hours for your help!!! ...
On the 30th July I called in to your call centre to tell them that my dstv decoder had broken and I would like to stop my subscription till I got a other decoder. The consultant stopped everything as far as I was concerned. On the 23 August 2013 I called in and did a decoder swop as I had gotten ...
After logging a complaint with Multichoice on the 3 July 2013 it is now full two months and have been promised a call to resolve my query, even went to DSTV outlet in Pretoria was given a reference number 136496984 and told that they have referred the matter to billing in Randburg. I guess the ...
ONCE AGAIN I AM EXPERIENCING BAD SERVICE WITH MULTICHOICE. EVERY TIME I PHONED IN AND HAD MY ACCOUNT RECONNECTED I DIDN'T HAVE TO PAY RECONNECTION FEE. I HAD EXCELLENT SERVICE WITH THE GUY WHO HELPED ME ON THE 4TH OF AUGUST, FRIENDLY AND EXCELLENT SKILLS PUTTING THE CUSTOMER FIRST. TODAY I SPOKE ...
I bought a PVR and I have an empIoyee account with Multichoice. I then called the commercial call centre and was told they could not assist and was then transferred to the extraview section (I think). I was then told they could not help due to it being an employee account and I should contact the ...