I was on hold for 19min, then 5min then 3min with no indication of when some one will answer my call. This is shocking to me. I am not a customer yet trying to become one, I can't imagine the service I will be receiving in the future! I have never gone through such. Bad capacity planning or high ...
I called Multichoice to activate my account cause its being suspended. i bought R 60.00 airtime and it was finished talking to the machine i was never attended and i''ve made their amount that was due. please i need help so that i can view Idols tomorrow and other programme cause i have paid them. ...
My walker is displaying an e19 error. My account is up to date. In two days I have used over two and a half hours on my cellphone, faxed them and tried numerous times to reset it on the dstv site to no avail. Nobody seems to be working at the call centre as my calls do not get answered. I suppose I ...
The Box office service is not working, and I can't get through all your call centre numbers. Must I just get into my car and go to the video shop? ...
My father passed away on 1 September 2013 - on Monday 30 September 2013 I emailed through to Multichoice the relevant documents, Death Certificate, Letter of Executorship, my mothers ID and banking details as well as a new signed Debit Authority. I specifically asked them to ensure her service was ...
After numerous failed attempts at getting through to the DStv Cape Town call centre, to our shock we were connected to another customer's call! We could listen to the entire call, including the security verification process, and could hear both the consultant and caller. This is a MASSIVE security ...