Once again received cold and burnt food after waiting for for a long time. Waiters use the area below the coffee station as their locker area for clothing items and food stuff!!! To the owner/manager, please go and familiarise you with what good service and food look like at the Brooklyn Pretoria ...
I never thought that i may have to complain about service from a Mugg and Bean outlet, having had such good service and food from other outlets. We stopped off at the Musgrave Branch on Monday (17.6.2013) evening for coffee and a light snack. However we were soon to be very dissappointed. We ...
Its the 4th time I have witnessed the manager waiters refusing to help walk-ins an hour before closing time! It doesnt take an hour to have a cup of coffee! Simply informing them of how much time is left before closing will be sufficient. Not to mention how horribly trained the waiters are, getting ...
Thursday 8am. Sat down at Mugg and Bean Cape Gate for a breakfast meeting with a VIP client. Restaurant is mostly empty - I counted 4 seated tables. No "Good morning, Sir! Where would you like to sit? " So I choose seating close to the main serving area, hopefull of receiving quick and ...
My son and I had lunch at the local mugg and bean, I like to eat there as they have a wide range of vegetarian dishes. After finding a hair of some sort and alerting the waitress, she then brought it to the attention of the manageress. After they took my plate and replaced it with another meal, she ...
I have had so many bad experiences at the Mugg and Bean Ballito I just had to bring it to someone's attention so that hopefully they can resolve their issues. The worst incident that stands out in my mind is when I ordered a take away. The waiter, Sipho, told me that the order had come to R123 and ...