I have a contract with MTN and when I upgraded I was asked if I want insurance and I said yes, I wasn't told I would not be insured for the full market value of my phone (iPhone 5) or even that MTN will not be the one insuring me but a 3rd party. I lost my phone and put in a claim with MTN and I ...
I went to upgrade my contract to a combo deal that involved a Samsung TV on a anytime 200. firstly the system was offline so we had to do a telephonic upgrade. however on doing so the consultant was told that that as per an email sent on the 13th they do not order TV's. i was told to by the branch ...
I am appalled by the service I received from MTN Melrose Arch under Laison the store manager. I have a contract with mtn for a samsung s3 and i sent it in for repairs on the 07/08/2013. Laison informed me that it would take between 7-14 working days to get it repaired. today is the 17th day and my ...
I called MTN Coverage as there is almost no MTN coverage at my business premises in Alberton. I was promissed a "coverage assessement" within 12 days. I am still waiting for feedback 28 days later. When I call the coverage department I get promisses that they will call me back, but this ...
I am a loyal customer of MTN for a couple of years now, with 2 contracts. From last week I am getting all kinds of calls from all over the country from wrong numbers. Surely the lines are crossing with mine. I have contacted the call centres numerous times for assistance to no avail. I feel that my ...
I had an upgrade on my MTN cell phone due to me. I got a phone call from MTN to confirm the upgrade. I received my sms with the courier details etc, and the courier company came to deliver my phone, but as MTN had my name spelt wrong the courier company would not hand the phone over to me. I have ...