After being turned away from two mtn branches and walking into the third wanting to speak to a area manager about my phone which i purchase a month ago and it froze and would not switch back on, Terrence Ntebe and Marlin Julies gave me excellent customer service, i am now a happy mtn client, these ...
I'm due for a handset upgrade this year on our business account. My current handset started to go wrong at the end of last year, I went into store and was given the upgrade date of 1st February 2014 - so I decided to wait the couple of months left until upgrade. Today I checked again on your 808 ...
Yesterday i called the call centre to have my suspended line reconnected.eventually after 3 hours i got through. the agent advised she cannot do this (despite it being done many times before). i asked to speak to her manager, which i then waited for ten minutes. eventually her "manager" ...
My Blackberry Z10 has stopped working. It switched off and has been off ever since. Prior to that the battery would heat up and the phone would switch off. I had taken the phone in and the consultant said she will have to sent it to get checked out. Its way over 2 weeks and i have had not one reply ...
I am stupified at the rate "Whatsapp" uses ones data on the MTN network. I have been a loyal MTN prepaid client for over 5 years and have always been happy with their customer service, untill this debarcle. On the 21st of January I purchased R80 worth of airtime in total with the purpose ...
I'm tired of telling this story over and over. Each person that I have spoken to at MTN understands that I have a valid argument, that I would be able to prove that MTN has broken the Treating Clients Fairly law, but nothing gets done. My phone bill is still out there as a soaring beacon of MTN's ...