Samuel Tsiame is die ongeskikste, onbehulpsaamste en mees arrogantste call center agent wat ek nog in my lewe tee gekom het!! Hy wou my GLAD nie help nie en wil my ook nie deursit na sy supervisor of manager nie en se vir my sy kollega het my deurgesit na hom toe want sy het gesukkel met my!! Ek ...
I had a contract with MTN that was suppose to expire in September 2013, but yet they still deducted my money in October and it was way too much than my monthly contract subscription. when i called their customer service to enquire about this, they told me that i should have called them to cancell ...
I put a post up here a while back about being charged for data that I had paid for bundles with. I did receive a response telling me I would be contacted to sort the problem out... with this reference number, REQ:2869188. It has now been over a month with nothing and I have had to pay or have my ...
I have had direct debit mandate coming off my bank account for a 3G contract with MTN. Each and every month my bill is R149 as I never ever exceed the amount of data I get on that contract (2 Gigs). In September my bill was around R500 which was already high and I went in and queried it and was ...
I brought my Samsung Galaxy S2 for software upgrade, since the phone froze and could only switch on until the Samsung logo and some small triangle at the bottom. The phone just froze when I was at the gym. The agent who was Assisting me Nthabiseng, assessed the phone and even switch it on. The ...
For no reason unknown to any of the call centre consultant nor the branch that services my account why my cell phone account was suspended even though my account is in a credit balance. Instead of a sim swop someone swopped my account that I have held for almost 15 years with mtn. Since Monday ...