I logged a call in respect of incorrect billing on my MTN account and was promised that I would receive confirmation that the error would be rectified by the end of last week. The error has not been rectified and MTN has not contacted me even though they promised they would call by Friday. MTN has ...
Good Day, Yesterday during a storm my mtn data stopped working and I could only intermittently connect on Edge. I tried calling 155 several times during the day and it wouldn't even connect to the call centre to start with. Eventually I got through to a gentleman who I told the problem. He didn't ...
I do not even know where to begin with this superfluous complaint. I took contracts with MTN and have never been happy with the service, firstly, I took a contract that was meant to lapse in March 2012 for a nokia and another one that was meant to lapse in September 2012 . I received a call from an ...
I HAVE BEEN BEGGING, PLEADING, GROVELLING AND WAITING SINCE THE BEGINNING OF JANUARY TO HAVE MY COMPLAINT ATTENDED TO! I HAVE 4 DIFFERENT REFERENCE CODES AND DESPITE QUOTING THEM IN CORRESPONDENCE TO MTN, STILL NOTHING GETS DONE!! NO HUMAN I SPEAK TO AT 0831809 OR 1831808 IS INTELLIGENT ENOUGH TO ...
I had a 3rd OBF in about 3 weeks, this time a Sony Xperia T, that i returned withing the 7 days. I was told that the cellphone would go to technical services. It is 5 days later now and i still have no phone. I have a contract with MTN, I even have Insurance through MTN. I am a loyal paying ...
In December I upgrade to HTC. Still in December on night I unclock my phone (it is a touch screen) and the glass of the screen crack. So I sent the phone for MTN in George mall for repair as it is a factory fault because how can a screen just crack. After a week they sent me a quote from R1700 for ...