Early in Feb I went into the local MTN store in Three Rivers to make arrangements to port my number and move my current Vodacom contract to MTN. everything was agreed on, contract signed and application successful. I explained to the lady the urgency of the number being ported ny month end (28 Feb) ...
RE: MTN REF. 97557389 Good day, I would just like to thank you Kagiso & Jacky in the MTN Customer Service Call Centre (Accounts & Retensions) for their excellent customer service and friendliness. These are the type of staff required in the customer services industry in this day and time. ...
Upon receiving a rather large bill from MTN I wanted to for my own records to view my itemised bill. I called on the 8 February 2013 to request a once off itemised bill, a service which is charged for and which I have been billed for. The consultant on the phone seemed more concerned about ending ...
I use to have a phone contract with mtn but I cancelled it in january funny enough mtn still takes money from my account even though my phone is now prepaid and when I call their call centre they keep passing the buck making me look stupid I'm no longer going to be their customer I'm changing my ...
I have been waiting for a consultant from the retentions department to give me a call back for over a week now. I am due an upgrade on my mobile and the reason retentions were going to call me is that they had offered me a month's free on my contract. I can't seem to get hold of anyone when I call ...
At the end of January I called in to convert my Contract which was paid in full to prepaid. Received my invoice for February and noticed that I have been debited for the cellphone contract. WHY? To my knowledge the contract has been paid in full. Your help-desk is really unhelpful and voice prompts ...