In January 2013 my mobile handset was and I contacted the call centre for proof of purchase to claim from insurance. Call centre agent said they would send me a scanned copy and I waited 4 working days and I still did not receive the document. I sent an email on the 25 January 2013 to the email ...
I changed to MTN from another service provider, the contract sold to me 6 Days ago was not explained correctly - MTN neglected to inform me that I would be charged R2 per meg out of bundle, I then requested that my package be changed to the same value but with a TOPUP option instead. MTN have told ...
Submitted my phone to MTN Service Provider store in Menlyn for repairs on 22 January. After approving the (expensive!) repair by SMS, some time passed and I eventually phoned the repair center (I believe they are called HVRC) on 26 February. They informed me that my phone had been dispatched back ...
You guys deducted an amount of R2200.00 form my account. This is not possible as my bill hardly ever exceed R800.00 . I therefore need to verify the charges on my itemized billing which I am not receiving. It is impossible to request this from your call centre or to get through to a human being for ...
I'm very disappointed with Mtn's poor customer service. My phone was due for an upgrade, so I went into 2 stores to find out whether I could migrate to a different package. Both stores told me that I could not migrate yet until the end of my contract period (this is not true). I have now incurred ...
I decided to finally have my MTN contract transferred from my mother's name onto my name. I currently do have an account with Mtn so "assumed" this would be quick and painless. FIRSTLY=> I was not informed that a Customer Swap Charge would be included on my bill, inclusive of VAT that ...