On 4 December 2012, after numerous unanswered emails begging for the amount I need to pay to terminate the cell phone account early, I issued MTN with my notice of cancellation. This was emailed to the webmaster email address within the designated cancelation timeframe as stipulated in my contract. ...
In December 2012 i signed up for a TOP UP 200 CONTRACT FOR R289 P.M including 150 MB, R200 airtime and 25 smse. The consultant that help me, made a mistake and activated the account incorrectly as A OPEN LINE SOMETHING I DID NOT SIGN UP FOR! MTNS MISTAKE NOT MINE SECONDLY I GOT BILLED R584 FOR THE ...
We are a non-profit organisation and we have had our account with MTN since the late 1990s. Our bank account was debited for our account (we give permission for this) and then again for another account which does not belong to us (we obviously did not give permission for this). We have no idea who ...
I bought a cellphone from one of your outlets and after using it for a month i started experiencing some problems using it.i went back to the shop where i had bought it (name withheld 'cause i do not want to get anyone into trouble).i had my slip with me and everything else that i needed for me to ...
Wednesday 20th March i went in to mtn to change to prepaid as my contract expired that day. spoke to someone at call centre who said it would take 2-24 hours to change. as of sunday 24 march no change had happened so i went back in to complain. was told once again that it would take 2-24 hours. ...
Refer to query 96442140 and 97822585 and 98358122: I've just phoned again and the credit amounts of R871 and R109 still does not reflect on my invoice for 26 March. This has been ongoing since 29 Jan!!! How long must I still wait in order for your useless and pathetic incompetent customer billing ...