I have been to MTN Westgate on the 5th April and requested them to resolve my problem as their consultant failed to assist me correctly, I did an upgrade with them and they failed to forward the necessary information to the insurance company to update, that is the reason my claim was rejected. I ...
So you lay a complaint someone phones you to apologise and promise you they will sort it out and say things like "this is not how we operate" "this is not the service we offer" "we will get to the bottom of this" so you feel a bit better and glad its getting sorted and ...
Do you call this customer service, because if this is "the standard" that you set for yourself as a company I pity MTN customers? It is regression of the highest order... the fact that manager (s) don't respond to your queries (since 10/2/13); They can't take responsibility for mistakes; ...
REQ:1713727 [#6215250] Today, 2 months later... we are still having the same problem with MTN (after several e-mails to MTN. A certain Thembi Hlongwane e-mailed me and indicated "Completed" however, coverage is still very poor! ...
I am amazed at the bad service I have received since I gave my phone in for repairs at MTN Riverside Nelspruit 7 February 2013. Up to date my phone has been back and forth at least 3 times between the repair centre and the store not repaired. The excuse every time is that the proof of purchase was ...
I have tried over the last 5-6 months to get MTN, it's call centre, customer care to help me. All I've been given is reference no.s. I work from home, I also have three (3) contracts with Mtn. Today I've tried 4 times, total time on the Fone (1.5 hours), still no joy in any answers on why I'm being ...