I just want to express my huge disappointment with MTN. I simply wanted to change my contract from an open line to TopUp as I was getting R1400 bills for some phantom services. So I tried walking into the MTN Benmore branch at 2:45 but the store was closed even clearly stating on the door that they ...
After being billed double for my 2 MTN 200 contracts I decided to cancel both of my cellphone contracts. I only migrated one cellphone as I realised I would loose a lot of airtime on the other phone (informed by MTN about loosing all rand value/sms) Could MTN please answer the following questions: ...
I upgraded on the 16th of April. My new bundle is R200 airtime, 200 smse, 200 MB and 30 min Mtn to Mtn phone calls from my previous old bundle of R200 airtime and 25 sme. As up to to date, after a visit to the Mtn outlet where the guy click click on his computer and promised me it will be done ...
At the end of March I paid the outstanding balance on my MTN account. Subsequently all outstanding airtime of? R400 was credited to my account & since I had also upgraded my phone, an additional R200 was credited based my package. So my airtime was about R600. HOWEVER about a week later I ...
I am a small business owner and on 29 April 2013 I decided to get another internet contract, but this time from MTN.I went to my nearest MTN shop, which showed me away. They said I needed to go to an MTN DIRECT store. Was I not at an MTN DIRECT store? OK so I followed their directions and arrived ...
The communication from billing is unacceptable. Constantly disconnect my girlfriend's service when she has fully paid. Charges are also incurred every month for usage not done by her. Today her services have been suspended again because an upgrade fee has been unpaid? Yet when asked to provide ...