Let's start of by saying that we have been clients (4 accounts) of MTN for over 10 years. Never missed a payment, been loyal to the brand. Now that I'm 17 months into my contract, had my Blackberry fixed (refurbished, not replaced) TWICE and now that it is broken for the third time, MTN just states ...
A few months ago I made an online application and have not heard anything from MTN since. A month ago I went into MTN Canal Walk (Entrance 5) and was promised a call when stock of the new S4 would arrive. I received a call about a week later and I then told them that I would be coming in later that ...
Its a pity I just upgrade my cother number, otherwise I would be out the door. On the 17th of April this year, I made a call to cancel a contract I had. I paid the cancellation costs including the month of Aprils subscription fees. An email was sent from the customer service centre in Morningside ...
I had a simple request of changing my banking details since my bank account was changed 2 days ago. I call into the call center and give all my new banking details and offer to deposit the amount due for following month a few days early just in case they cannot debit my account in time. However, ...
To Fatima Ibraim (sorry if the spelling of your surname is incorrect) from MTN direct in the Durban branch. I would like to thank Fatima for the excellent service, help and friendliness that she has given me since the 7th of May 2013. I did an upgrade with the Johannesburg branch but they were ...
I enquired for a new cellphone contract online and MTN consultant phoned me to process the contract. When i spoke to the consultant, she said it is possible for them to convert my current prepaid number to a contract when opening a new contract. I opted for this because I use my current number for ...