I am very disappointed with MTN Direct 808 call center. Its an endless maze of IVR's, even if you press "0" to speak to an agent you hold on indefinitely. I waited for 38 min for someone to answer, I eventually gave up. When will you learn MTN that self service does not mean poor service ...
I've been struggling to get RICA registered for more than a year. After 6 trips to Clear Water Mall to the MTN branch the lady still cant get me registered. After weeks of struggling a call center employee managed to sort out the problem and got me RICA registered. (ONLY LASTED FOR A COUPLE OF ...
I ordered an upgrade on my cellphone account. The new phone arrived the next day, but when I tried activating the new micro-SIM that came with it, it was discovered that the call centre agent that did the upgrade had processed it as an additional contract instead of an upgrade. He admitted his ...
I have 2 contracts with MTN, both had more than R500 worth of airtime on! I paid R1217 per month for these 2 contracts, now I have different handsets and my airtime is missing. If i paid for it how can MTN take it, its no different than me paying for goods not received which is. They took money ...
Converting from MTN prepaid to contract has been an absolute nightmare. Finally managed to convert on 22 April, but to date MTN is still happily deducting money on a monthly basis. Needless to say I am not so thrilled about the situation and the general MTN customer service channels seems to be a ...
Signal in Brooklyn/Ysterplaat AFB - CT Area MTN I have moaned for 2 years and even had 3 guys come out and check my signal here at the airforce base at Ysterplaat but still mtn does not fix this problem... can i sue them for breach of contracts and claim 2 years worth of contractual fees back from ...