I have already submitted a complaint to which I got a message saying someone will contact me and when they did two weeks after, the person put the phone down when I requested his name and who the manager was. I sill have had no luck except that rude, poorly spoken person who contacted me and ...
So surprise surprise. Here i am once again having to resort to hello peter to get something resolved. Where do I start: i sent my phone in for repairs in the begging of August. My phone arrived back at the Zevenwacht branch, which by the way is one of the branches which offer the best service, and ...
Hi there, I have requested a cancellation of my MTN data contract via email more than once, each time there is no response with regards. I have been to my bank to place a Stop Order on the matter in case MTN debits myself month end, they can not inform me of any details of the cancellation nor date ...
Many thanks to Twanee and her team for the excellent service received. Since I renewed my MTN contract during October 2012, I have been struggling with faulty BB 9790's. I am now on my fourth BB 9790 - and my contract is only 10 months old. This time Twanee arranged for a new phone to be issued, ...
I loaded a data bundle on my number, a day later I am still being billed on my airtime. Call the call centre, bad attitude, unwilling to assist, is the service I received. ...
Upgrade 8 Aug, Process 23 Aug and still get it wrong!!! Why must I phone in and wait for 5 to 25 mins for a person to answer, to then beg them to fix a problem that they created!!! And then they expect me to phone back and check the process/progress of the complaint... WHO IS THE CUSTOMER HERE??? ...