I had a compaint about a policy that was taken out in my name of which i did not agree to and amounts were debited off my account. According to FNB it was an accident policy through Momentum and FNB. Ilze went out of her way to assist me and find out that I do not have any accident policy with ...
I am a member of Multiply and have moved to a different branch. However it's been two weeks now trying to get through Multiply via email, website, leaving messages and holding for 30mins without success. This has led me to freeze my gym routine as I do not have access @ the new branch. I have ...
When claiming on a policy of someone who passed away it took them 2 years to identify me as the beneficiary, after which they sent me a letter requesting documents which I supplied. They then told me they would contact me within two days. After a month I haven't received any communication from ...
At the beginning of the year the company my husband work with moved their loyalty program from Discovery Vitality to Momentum Multiply. It has now been 2 weeks and we have not managed to register our family (only my husband was registered). The rest of the family has no access to the gym. I have ...
I have the exact same complaint as Hello Peter customer Hawai. Nobody answers the phones and the website is not working to view policies. Where do your staff come from??? The dark ages??? Why are there not enough staff members to answer the phones??? Everybody should be very scared to deal with ...
Online policy information. Your user account is locked. Proceed to the activate process or contact us for assistance. Activation code does not work and nobody can be contacted for assistance. What is happening to Momentum? Why is there nobody to answer the phones? Our agents are still busy. ...