The old Matrix system worked as follows: you start the car, decide what type of trip you are going to make and press the relevant button on the remote provided. Matrix then contacted me (in January 2013) to say the unit is faulty and that they need to replace it. After this was done, I found out I ...
Not sure of exact dates but: Week 1 - Matrix call to tell me tracker is not responding but they will send someone Week 2 - Matrix call to ask if I know my tracker is broken. I remind them to send someone. Week 3 - Send someone, but he doesn't have what he needs to fix it. He says he will come back ...
Thank you for the manner in which you dealt my query. You were very professional, effective and effecient. You followed up every step of the process ensuring that i was kept in the loop. I really had a horrific experience with Matrix, but you turned it around. Keep on doing what you doing. I wish ...
Just want to thank Salome for her superb service all the time. Much appreciated. Thanks ...
Where did you purchase my contact details? On every single form I fill out and contract I sign, I specify that my details are NOT allowed to be shared with other companies. I have never dealt with Matrix. I have had it with these telesales companies. How do you EVER sell anything? And you are ...
After 2 very bad installations and complaints about incorrect tracking i now get a call to tell my that one of my units are not working even thou it send a no go zone alarm the day before. And to top it all i can get it repaired for free by signing a 36 month contract again. Then i get a call to ...