Wally the KZN Manager NOT interested in resolving on-going issues... Passes the buck and could not be bothered to resolve problems!!! ...
I am having serious problems trying to cancel a contract for a tracker on a vehicle that I sold a year ago. I called Mix Telematics call center to cancel this contract, they requested that I send a letter of cancellation which I did the same day. A few months later I noticed that the monthly ...
I recently changed jobs and asked Matrix to change my debit order to the last day of the month temporarily. They tried to debit anyway on the 25th and it was returned unpaid. They then debited on the 1st to make up for the unpaid debit but they double debited. I called this morning to request a ...
My matrix unit which is an entry level one has been giving me issues since it was installed about 6 years ago. Every month I have to call in and test my unit and in the last 4 months there is no signal from the unit. On 2 May Trevor Naicker (Operations Manager) took my call and gave me a reference ...
Please note the following: o I had a beamie installed in April 2013 in my Hyundai i20. o On 15th May 2013, I purchased a new vehicle - Hyundai ix35 and requested to move the system to the new vehicle. I was advised that the systems are not removed and a new device would be placed in my new vehicle ...
She always goes an extra mile for her clients and attend to thier needs as quick as possible. ...