Metro Rail installed two turnstiles on the bridge at Mutual Station, however, this is not managed properly which results in delays and causes injury and conflict between passengers as everyone rushes through it from one side at the same time, hence passengers from the other side can't get through ...
Good day, I think this is really poor service that we as 1st class commuters are receiving on the Northen lines between Strand and Cape Town. There are never any ticket verifiers on the train and for that the 3rd class commuters are over crowding 1st class, which makes no sense paying R300 a month ...
On a daily basis Veereniging trains get delayed or cancelled without a valid senseble reason, scheduling in the morning and afternoon highly out of order as trains are distanced between 30-45 minutes. All they know is stop and check even when trains are late clearly this route is only about money ...
I got to Florida station in the morning around 8:00 to catch a train to Newclare, got to the ticket office and there was no one in the office. I was told by one of the guards to board the train and buy a ticket when I get off at another station, I did that and when I got to Newclare station I found ...
I called metrorail last week Wednesday and spoke to Ruby as I was unhappy with the call centre giving me incorrect information. I had given her my contact details as I laid a complaint and no one has ever come back to me. Metrorail had major issues with trains going to northern suburbs last week ...
I am writing to complain about the service rendered by Metrorail. I work in Somerset West and the train is the only available mode of public transport. The train runs after every hour from Cape Town. However several disruptions, cancellations and longer stops plague the service. Metrorail, as ...