Dear Medshield, I wish to inform you and thank Amanda, for her outstanding service today regarding my query/complaint about VitalAire. After numerous frustrating phone calls to VitalAire since Saturday, I contacted your Hospital Authorisation call centre today. Thankfully, Amanda was on the other ...
For the very first time I have been dealt with very poorly by one of your customer agents, the customer service is so bad in fact that I felt it was worthy of this complaint. I was served by a Zanele Mhlongo who was rude and in a rush to get rid of me. her tone was not that of a help desk ...
I am a psychologist and have been trying to apply for my client to receive counselling sessions through her prescribed minimum benefit fund. This has been going on for months, in the meantime my client who is severely depressed is denied potentially life-saving therapy. Every other medical aid I ...
I have submitted 3 quotes for authorisation as my daughter needs to have teeth removed as her wisdoms are impacted, which would need to done under sedation - 3 quotes were submitted since the 30th September. The call centre they have absolutely no clue - however, I have several references numbers ...
I suffer from chronic back and shoulder pain and have to visit a chiropractor and a physiotherapist at least once a month for pain relief, I have recently had a lumber infiltration to try and relief the constant back pain. This only helped for a short while. I was advised that the next step would ...
I submitted a query on 13.09.2013 on behalf of my mum's med aid which I pay for. To date I have had no response or resolution despite numerous e-mails and calls. I called today to follow-up & because I did not have my mum's ID number on hand, I was asked to obtain a letter of authorisation from ...