I purchased a laptop and a PlayStation remote controller on the 11/12 2013. Upon arrival at home I discovered that the controller was not working. When I returned it the next day was told by technician the controller was for a PC not for a PlayStation as advised by the salesperson, Nikita. Nikita ...
On the 26 Nov 2013 i purchased a billion 7300-nx adsl router from alberton matrix warehouse. A few days later i noticed the router stopped working. I return the item to them. The techie booked the item in and informed me i could wait up to 21 days for it to return. I was then forced to buy another ...
Bought a new modem (Trendnet) from Matrix in Westgate Shopping Centre on 2/12/2013. I wanted something similar to the DLink and was told by the sales staff that the Trendnet TEW-658BRM is similar. I struggled almost three hours on the 2nd Dec to get the modem to connect to the internet. I phone ...
I bought an Acer laptop on 26 August 2013 for R10000.00 from Matrix, Bloemfontein. The problems with the computer started after only a week. It broke four times before they took the laptop in, and promised reaction within 7 days. In reaction to a written complaint, the CEO promised me that they ...
Thanks to the Matrix Team at Cradlestone for turning a dreaded visit into an absolute pleasure! I will never go anywhere else! Fantastic customer service and friendly and helpful staff make that decision an easy one. A special thanks to Queenie for taking the time to advise me and going the extra ...
Received a bogus call from 'Microsoft' and took my computer to Matrix, suspecting an intrusion. Tawanda checked it out and his calm and professional manner reassured me I was in good hands. It was a relief to collect my intact computer later that day. Lovely to know valuable help is available, ...