Decided to cash in an old Investment Builder policy as I am going to London to meet my new grandchild. My FA, Bruce Lister sent through the necessary forms and requirements. I sent the email with scanned documents @ 09.45. Received an SMS at 14.30 that the money was in my account. Fabulous service ...
I just want to raise the issue of pensioners receiving their money a day before Christmas. My mom's pension fund is administrated by Liberty Life. I send an e-mail to the company last year regarding the same matter and receive no response. I think it is inconsiderate to pay pensioners their money ...
2 Months ago I applied for a payout for my Retirement fund to be payed out, I have spoken to 3 different people and they have all given me incorrect answers to my Querie. I called 12 December 2013 and Nombulo has told me about the Tax requirments and I approved them to deduct the Tax, and pay me ...
I sent a mail request on 4/12/2013 for someone to contact me so I could take out an RA. Someone called me on 6/12/2013 to get preliminary details, and said a broker would contact me in teh next few days to give me a quote. 2 weeks later I am still waiting for the call. Liberty don't need to contact ...
On the 05/07/2013 I was contacted by a tracing company with regards to an Unclaimed benefit due to me. I completed all the required documents and sent it through to them. After several months have gone by and I still did not get paid my benefit, I decided to contact Liberty to only find out that ...
It's been over a month now that I'm waiting for a refund. Policy was surrendered on 28 Oct 2013 and I received prompt payment for this, thank you. However, the refund of premiums debited after the surrender has not been paid. You've confirmed on 28 Oct that no further premiums will be debited, yet ...