I went to Identity Makhado for clothes exchange and to my surprise the cashier told me they cant accept the clothes back since i have lost the receipt. I mean i have been a customer for too long and its not the first time losing a receipt and in other branches i have exchanged before. I then asked ...
I bought a t-shirt few days before christmas 2013, On christmas I had it on for the 1st time and accidentally spilled JUICE on it. The colour started to change and when I tried wiping it off it fell a hole in it. Identity refuse to refund me, according to them its not a manufacturer problem because ...
I ordered three dresses in store 2 weeks ago! And today you send me a sms to say the dresses are out of stock, I already bought two dresses because I was promised it would be here in a week. It is for my bridesmaids in my wedding! This is absolutely terrible service!! If I get to the store and you ...
My colleague Thokozani Nomusa Gumede is receiving threatening sms's from Symington & De Kok that she is being listed at the credit bureau for a debt that she does not know. She lost her ID on 16.06.2012 and she reported it at the Police Station. She has a affidavit from SAPS which confirms that ...
I received a gift from a friend. Upon receiving the gift they said that they've left the tag on so that I could exchange it if I found it not suitable. I did not have the receipt (as it was a gift) I then went to the Identity branch in the Newcastle Mall where the staff was extremely helpful. I ...
Ive been receiving letters to pay a certain amount every month and paid it as per the letters received on the date i got paid. I spoke to customer care many times and informed them that i can only pay via EFT. Apparently it takes 7 days to reflect on their records. I now received a letter that I've ...