As I am in the process of applying for a further loan on my bond and in an effort to reduce my unnecessarily high credit exposure, I approached the above Identity store, requesting to have my accounts credit limit reduced from R5 500, to R2 000. The assistant advised me that it cannot be done. When ...
WOW! Identity Credit Department are ATROCIOUS in their management of clients! And HOW do you start a telephone conversation without introducing yourselves?! I have just been THREATENED, CAJOLED, DISRESPECTED and EMBARRASSED by NICOLE at your accounts department. The lady who called was decent ...
Went to Identity in Kolonnade last weekend, tried on 2 pairs of pants. As I was getting dressed again something caught my eye. There was a hole in the side of the room, BOTH SIDES, hip height and big enough to fit a finger in. Both holes were the same size, the same height and exactly the same ...
At the end of June I made a payment of R250, normally my installment is R240 and since I haven't bought much recently it should not have gone up. To find out that I underpaid by R30 and now I am constantly harrassed by Identity over R30?? You people should realise your phone calls and sms cost more ...
On 28 June 2013 I purchased a jacket for my son, R270.00, from Identity in Mitchells Plain. He used the jacket on Sunday to church (2 hours) and then on Tuesday to the RAGA function.By Sunday we could see the fluff starting to show on the sleeves. On Friday 5 July (6 days later) I took the jacket ...
I have been harassed by the people from the Identity Retail Group. First they started calling me saying that my account was in arrears. So I explained that I already made an EFT payment earlier in the month and email the proof of payment to them. You would think they would stop phoning and sms-ing. ...