To whom it may concern As i am writing this complaint, i am travelling from cape town to Vanderbijpark (it is 8:20 pm). We were supposed to leave Cape town at 3:15 pm, guess what we left at 8pm. We have received smses at 2pm, 3pm and 5pm saying respectively that the bus will be 2h, 3h and 30min ...
I booked tickets online for 3 passengers on 12 June 2013 and collected at Shoprite Jan Smuts, Kempton Park the very same day. Upon giving the tickets to my colleague, she noticed that the amounts were incorrect on 2 tickets. An adult ticket was printed out as a child's ticket and a child's ticket ...
I made a booking at Shoprite for the 16/06/13 for an adult; 11 year and a child of 2.5 years and the teller told me that children pay from the age of 3 years. I boarded them, few minutes before departure the driver told me that the child had to pay and as pay from 2 years and not 3 as I was told. I ...
I'd like to thank greyhound and staff for such an excellent service they offer, on the 13th of june (18:30) I was travelling to kimberly and something went wrong with the bus, I just wanna appreciate the ffedback the staff kept giving us as well as sms we received about what is happening, as much ...
Our Daughter was booked on Greyhound leaving Bethlehem for Cape Town Thursday 6 June. After sitting for over an hour waiting for the 4pm departure my Husband phoned to find out where the bus was to be informed we should have received an sms informing us of late arrival/departure - no sms. Bus ...
I bought a ticket through computicket from Jhb to PMB and I incorrectly put a wrong date. The payment was done through credit card. When I called Greyhound customer service to change the date, I was told by a lady in reservations that I need to cancel the ticket and use cancellation number to ...