I would like to understand firstly why there has been no communication to the public regarding the limited service being offered this week. While I understand the reason for the limited service i.e. train every 30 minutes instead of every 10 minutes I fail to comprehend why there are now 4 car ...
I have received the most rude service from a lady in Rosebank by the name of the Skholilwe 20.12.13 16H00.. I was asking about my refund, she kept on putting the phone down on my ear told me that she was busy with other customers & I am not important as the customer in front of her. She is very ...
Gautrain and the Bombela operating company, seem content to hard working South African's money and then hide behind an inefficient customer care centre. Funds loaded in October was not loaded onto my gold card at the Kiosk. I immediately took it up with the station manager; after which I was ...
I wonder if Gautrain / Bombela takes its front desk people to customer service training. I had a good perfomance from the lady that was assisting at front desk for reloading. I was simply trying to load my Gold Card bcos it was not gonna let me out. So I simply asked lady to load me with 50 bucks ...
I loaded my Gautrain card on the Monday, 18th November 2013 with R2017 (for a months' trips) plus R300 for the bus rides. I used the same gold card on Monday to and fro and also Tuesday, on Wednesday I did not find the card and thought that I left it in my bag as I changed the bags in the morning ...
The lady swiped my card for an amount of R354.00 and thereafter said that the full amount didn't go through, I have to pay another amount of R 117.00, so I did... when i checked my statement both the amounts went through on my card, i went to the centurion office with all the receipts and the lady ...