I arrived on the train back from Sandton @ 6:25 23/12/2013. When entering the station our cards did not grant access to my wife and child. I wanted to pay for parking and get my family out of the station. The staff member present wanted to know if the card i had was my wife's. Cards don't get ...
Mon 23 Dec 2013, the East - West train schedule was changed and no one was informed. The morning trains had changed from every 12 minutes to every 30 minutes. I contacted the call centre and they advised that they were only informed this morning.. World Class commuting at it's best :( ...
I would like to understand firstly why there has been no communication to the public regarding the limited service being offered this week. While I understand the reason for the limited service i.e. train every 30 minutes instead of every 10 minutes I fail to comprehend why there are now 4 car ...
I have received the most rude service from a lady in Rosebank by the name of the Skholilwe 20.12.13 16H00.. I was asking about my refund, she kept on putting the phone down on my ear told me that she was busy with other customers & I am not important as the customer in front of her. She is very ...
Gautrain and the Bombela operating company, seem content to hard working South African's money and then hide behind an inefficient customer care centre. Funds loaded in October was not loaded onto my gold card at the Kiosk. I immediately took it up with the station manager; after which I was ...
I wonder if Gautrain / Bombela takes its front desk people to customer service training. I had a good perfomance from the lady that was assisting at front desk for reloading. I was simply trying to load my Gold Card bcos it was not gonna let me out. So I simply asked lady to load me with 50 bucks ...