Dropped in at my nearest Branch on Monday to pay my account, but sadly to my disappointment found EIGHT Staff members huddling together and very obviously feeling that social interaction with each other is way more important than providing a service to clients. After waiting a few minutes to be ...
My name is Palesa. I received a call from a consultant from Foschini offering me an 'Airtime contract' from mtn R50 airtime for R25 which would be charged onto my Foschini account monthly. She said I could still load my own airtime, but failed to clarify that I could not then load my own BIS. I ...
On the 13.08.2013, purchased a blackberry 9810 torch for my son. he did not immediately use the earphones and the problem was discovered on ther 16th, he went back to the store and they told him they have to send phone for repairs. as he wanted to use the phone over weekend, he did not leave phone ...
I bought two vouchers at Foschini bethlehem, one for R1000 and another for R500 for my mother. She went to Markham at Welkom Goldfield Mall lets just say it was a horrible experience. When she was paying they swipped one the gift card for R1000 first and they refused to swipe the second one. The ...
Opened an account @ foshini wonderpark 23months back, tried using it and it was blocked without my knowledge and was not informed that the account will be closed 6months prior to my contract being blocked for what so ever reason. Some of the call centre agents need training on how to handle clients ...
When I went into store to purchase products that I need before leaving town, the consultant informed me that my account had appeared as blocked on her side based on the account information appearing as though I am employed on a contract basis. She was kind enough to suggest that we call customer ...