My car was and recovered within an hour in (March) and there was some minor Damage. I logged a claim with FNB underwritten by Santam, they only fetched the vehicle weeks later. The car was taken to (Premier Auto Refurbishers), its been more then a month and the panelbeaters have been promising to ...
I had a car accident on friday, 10th of May, and called FNB insurance to inform them. They got the car towed and informed me that I couldn't have a rental car because they close at 15:30! Today, 13th of May, I've spent the whole day on the phone trying to get a car. Every person I spoke today ...
In november last year we attended to an emergency repair to a client insured by FNB, six months later FNB insurance has not paid out for the job. The call centre is a nightmare to get through to. I was often on hold for 30 minutes at a time and it took three weeks before I managed to get hold of an ...
On the phone to the call centre in total for an hour and a half to request a letter stating that I have not submitted a claim. Left holding on for 20 minutes transferred from one agent to another. Told someone would phone me back, this never happened. BAD BAD service. So what can one expect other ...
After many failed attempts to contact FNB insurance and sort this issue out, I have no idea what more to do. I paid the excess for my phone on the 6th of March and have to date received NO UPDATE on anything. I have phoned several times, every single one of them I hear I am going through to Marcus, ...
On the 10th of april i claimed for my s3 device that i took online with fnb connect. i have been told that the courier will be send to pick up the phone for assessment n repairs. to date almost 3 weeks later no one has contacted me or said anythig. every second day i called to check how far the ...