I phoned in to reduce the premium on my vehicle by reducing the insured value. Lettah was a pleasure to talk to on the phone. She was efficient and professional and put a smile on my face by the end of the conversation. She even went the extra mile to drop my premium further that what I initally ...
I sent an email to Christell on the 12th Aug 2013 requesting a refund on my vehicle insurance as I bought a new vehicle and took insurance from Outsurance. She advised me that it will take 14 working days. My email to her: I am still waiting for feedback from you. Please can you now cc someone more ...
FNB is unable to Adhere to a Quotation given to me on the 19/08/2013. I was given an insurance premium of R649.07 when called by the consultant. Today i tried to make an alteration to the policy which meant including the MP3 Player in the vehicle, this increased the premium by a R120.00. I then ...
I called FNB direct insurance today as I had been quoted on their insurance at the end of July. I was not sure if I wanted to join their insurance but after my call with Lettah Sithole today I am definately migrating to their insurance. Lettah knows her product and could answer any question I asked ...
I have owned my car for 3 years. my first two years i was insured with another company and i never once had to claim from them. This year was a string of bad luck. I had a small bumper bash in a car park where i was at fault. then recently i had another accident where someone else was at fault. ...
I was double debited FNB insurance brokers for my car insurance on 25/07/2013 and was promised a refund. I've been contacting them numerous times trying to resolve this issue as it is not the 1st time this has happened. This issue is still not resolved and i refuse to accept such poor service. ...