My FNB smart phone was a couple of months ago. I reported it to FNB as soon as it happened and still it took a week af ter contacting other departments, for claims to get back to me. They advised that they will back date insurance on the device and I have since started paying R170 per month on ...
I love FNB as a bank but their insurance product is manned by completely incompetent staff and managers! First I already have a pending complaint from 31 July. One of their managers (Thembisile Zondo) assured me that she would resolve it, yet to date I have yet to hear back from her! The latest in ...
Good day, you have double deducted my account for insurance payments. I have contacted your call centre twice, and on both occassions have been told someone will call me back, and no one has bothered. Please can someone address my complaint urgently. ...
On 27 Aug I received a call from your call centre and was offered a good deal on vehicle insurance. I took up the policy. I then phoned my current insurer to cancel my policy and they proceded to match FNB's offer. I decided to stay with my current insurer as I have been with them for 3 years. I ...
My compliments to Refilwe Lettah Sithole who helped me very efficiently with a query to my policy, corrected an error and also managed to reduce my premium further. She is an asset to the company. ...
I've been trying to lodge a claim with Hollard through FNB insurance for more than three weeks now. First they managed to confuse a new claim with an already processed and payed out claim, even after I queried the identical reference numbers. Then I had to lodge a complaint before anyone bothered ...