I have been trying to call FNB on 0875759405 from 08:10 this morning till now (09:15) but could not get through a consultant. I had to keep authenticating myself and each time I selected the option of speaking to a consultant I got kept on hold. At one point when i did get through a consultant the ...
I HAVE BEEN CONTACTED BY FNB LEGAL DEPARTMENT AS THEY WANTED INFORMATION ON A FAMILY MEMBER THAT THEY ASSUME RESIDES AT THE SAME ADDRESS AS ME! THE CONSULTANT ADVISED THAT SHE RETRIEVED MY CONTACT INFORMATION FROM AN ITC SYSTEM! THIS IS UNACCEPTABLE AND ILLEGAL AS THAT FAMILY MEMBER HAS NOT LISTED ...
So often, consumers are quick to complain about every single gripe they have with a service provider. I always try to remember to recognise excellent service as often as I vent about bad service. This morning I made a stupid blunder and while FNB cannot assist me (the disclaimer already said as ...
This might be the worst service I have ever received from FNB considering i used to work under the First Rand Group. On the 5th of September I settled my account with FNB however since then x3 Consecutive Debit orders ran off my account after numerous emails within this period? Every month since ...
On 30 October I was approved for a Smart device from FNB, from then I have received sms'es that they do not have stock. If I need information I have to call them, and the only answer is: "We understand you are upset, however we apologize we don't have stock". Certainly with launching ...
I have been banking with FNB with a number of years. I met Riaan Steyn a few years ago where he was resolving some issues for me on my account, since then I pressed on his button for help a few times. This week I had a huge issue that had to be resolved, as I am residing in Tanzania I asked Riaan ...