I received my statement last month via email and saw that someone has been buying airtime on my credit card without my consent. I immediately contacted FNB and they told me they cannot do anything about it until I complete a letter of dispute *angry* They sent me a reference number Rq13010932666 ...
Went to FNB for a query, it literally took 10 mins and Cynthia was extremely helpful and friendly. Thank you. ...
On the 16th January 3013 I attempted to contact the FNB Gateway branch to query whether my card is available for collection. After 10 minutes the call was answered only to be placed on hold without me explaining a word. I recently changed from Standard Bank. I am beginning to question whether or ...
I purchased R60 airtime with e bucks on 15 January 2013 and it does not reflect on my phone, yet my ebucks points have decreased. I have called the callcentre no. 087 575 0000 and I was put through to E-bucks department. I held on for too long and decided to hang up because I did not get a ...
I have always had a problem with debit orders from providers i don't know, but I think this is a problem that I share with many FNB clients, for some reason it's very common at FNB. In the past, FNB has always reversed these debit orders when I completed the debit order dispute form, but recently I ...
After a recent wallet loss, I had to go through the painful task of replacing all my bank cards and other documents. FNB online banking allowed me to do so on the spot from my phone, not long after the incident. I could also immediately order my new card and have it sent to my local branch. The ...