I applied online for a First National Bank credit card on Jan 24, 2013. The next day (25 Jan 2013) I was asked to send supporting documents (i.e. latest payslip and copy of ID) which I sent on the same day. Then I never heard from the bank again for several days even though I called numerous time ...
ON THE 2ND OF FEB 2013. I DEPOSITED FUNDS INTO A WRONG ACCOUNT USING ONLINE BANKING. ON THE SAME DATE I CONTACTED MY BANK TO EXPLAIN THE SITUATION AND I WAS GIVEN A FORM TO FILL IN. THE REPLY I RECEIVED WAS THAT THE BANK CANNOT REVERSE THE FUNDS AS THE RECEPIENT IS A PUBLIC RECEPIENT. I PHONED THE ...
I submitted my home loan application at the branch on 14/02/2013 at 3:30pm to the consultant Alfred Malatji. Seven days later after calling and reminding and querying every day for status update, I call the call center only to find out my application has not been sent from him, as there is nothing ...
I have been assigned Steyn as my banker since November 2012. I interact with him about 4 times a months and I am delighted to say every single interaction is such a pleasure. It leaves such a warm and fuzzy feeling. I have never met him in person, but the efficiency is superb. He gives feedback ...
On the 1st of Feb I tried to purchase goods amounting to R179.59 using my FNB Cheque card. The card was declined TWICE by the Nedbank card machine due to connection errors. I then used my Standard Bank Credit card and it was declined as well (Total: R538.77) I then withdrew the money at the ATM and ...
I applied for a personal loan, all fair and well, I went online, did everything, and guess what! The site bombs out on me saying that according to my statement I get paid on another day! Really? So phoned in did another 40mins call, which ended up in a disaster as according to them I am married, so ...