I've sent 4 emails to be contacted and I must tell you that in ALL the years I've used your website I've NEVER been contacted - not even ONCE. and while I waited for you to respond the DVD's I was looking for went up in price more than 500%!!!??! I even have an auto email response for each email ...
I had to laugh today when i went to exclusive books clearwater. the bookseller behind the counter was clearly sick but she still had a smile on her face for the customers that she helped. when it came time to help me she still had a smile on her face, she scanned my fanatics card and then tried to ...
I'm always impressed by the great service offered by Exclusive Books stores in general, but tonight Kgomotso (Menlyn branch) raised the bar to a level that will be difficult to beat. 'She had me with her warm smile and patience as I fumbled around for my loyalty card number, but it was what ensued ...
There is no communication on queries placed on the exclus1ves website. Please replace the person responsible in charge of that department. Really worst online retail in regards to customer service ...
I needed to return a book that I had bought as a gift (the person already had the book), but I had used a gift card to purchase it, so I was not sure if it could be returned. I was pleasantly surprised that I could return the book (with no fuss). Great service and attitude from the cashier. ...
Today is the 2nd time the staff at this branch have refused to allow an exchange. Last time it was for a purchase made at the Sandton City branch and today for one at the Cresta branch. I received a bag as a gift, but I wanted to exchange the colour. The first person who helped me had no issue and ...