I had to pay R750 cash deposit before I received my car rental. I was assured that as soon as I return the car I would receive the money back into my account. It has been more than a month (and numerous phone calls to europcar) and I still haven't received my money. This is unacceptable! ...
I recently had an incident where the Rosebank branch where I experienced poor customer service. I was polite about it and even when I had the wrong car delivered, was understanding. When I was saddled with the car for another 3 days I was still understanding. Sadly a promise was made and when I ...
I rented a car from Europcar through my Vitality. I was quoted a rate of R180 per day over the phone, with the discount. Fetched the car, had it for 7 days, 5pm on 04/06/2013 to just after 4pm on 11/06/2013. When I eventually received my statement on 13/06/2013, 2 days after returning the car, I ...
The funny petrol bill according to which the car would have used triple the amount of fuel after filling up I could sort out with them. But after going through a narrow road we had bush marks on both sides of the car. Back at the airport I started to erase the marks with a wet paper towel while my ...
I rented a car from Europcar almost a year ago. Europcar was very helpful while I had the car but as soon as I returned the car my trouble started. They billed me incorrectly, I queried this over several emails but they didn't even replay to my last mail. I also had an accident and I had a limited ...
I hired a car from Europcar. I returned the car with no additional damage. No comments or complaints were made by the staff member who received the car as everything was in order. Many days later, I received a phone call to say that there was damage to the vehicle. I dispute this. If there was ...