I want to use the opportunity to express my gratitude towards Johan du Preez who followed up on an e-mail I sent about a problem with my panel heater. The response was immediate, professional and client centred. I will be using EconoHeat's products for a very long time! ...
My boss bought 5 econo heaters from Game a year back. Upon installing the heaters he chucked away his payment slip. Well as luck would have it one of the heaters cracked! I contacted Econo-heat and Johan responded immediately to replace the unit. That was 19 June, today 25 June, the new heater ...
After having experienced some pretty awful customer service from other South African companies in the last year, I really appreciate the courteous, swift and professional response I received from Econo-Heat when I phoned to enquire about a wall heater that had stopped working. With hardly any ...
Good Day, I have been keeping my home warm with Econo-Heat for years, so this year when I needed an extra heater I did not hesitate to buy another Econo-Heater, but once I had mounted the new heater I noticed the corner was damaged, like someone had damaged it. I contacted Econo-Heater via their ...
I bought an Econo Heat wall heater from Pick n Pay Long Beach in Cape Town. When we put it up at home it was missing one wall mount. I looked on the website and found the contact details. After speaking to them they not only apologised but offered to deliver the smallest little part to my home. I ...
Having experienced trouble placing an on-line order, I advised Econo-Heat that my transactions repeatedly errored out before completion. I sent a message via their website around 21h30.By 20h00 I had received a reply and a most generous offer of making good on my intended purchases.By lunch time ...